Videos for Shopify Merchants
An overview of features for Shopify merchants and a brief demonstration.
Full Demo Video
This screencast demonstrates the Merchant Mail Gmail Add-on, which allows Shopify merchants to run their business and handle customer support requests directly within Gmail.
Note that Merchant Mail was formally known as Conversant Commerce and this demo video uses the old name.
In this demo, we'll respond to a customer that has replied to the order confirmation email after making a purchase on a Shopify store.
The customer asks to remove an item from the order. This is a fairly normal request which we can handle easily enough within the Shopify app. But it can be fairly tedious, and error-prone, to make note of the order number, switch to the Shopify app, look up the order and then make the requested change.
With the Merchant Mail add-on installed, we can make these changes directly within Gmail.
Based on the email you’re viewing, Merchant Mail automatically looks up the relevant order and customer. That’s the magic. We didn’t have to do anything, aside from open an email, and all the context we need is right in front of our eyes.
If we need additional information, we can click on the Customer to see their contact information, address and previous orders.
In this case, we click on the order and we see the financial and fulfillment status of the order and a list of line items.
The customer has asked us to remove an item from the order because they ordered one too many. Since payment has already been captured, we need to refund the item.
Now we choose the quantity of line items to refund and whether to restock items. We can also choose whether the customer should be notified of the refund. We can even leave a note to reference at a later date.
Clicking on the next button, we’re shown a summary of the refund. If everything looks good, we click the refund button and we’re done.
We’ve addressed a common customer request in record time.
There’s a lot more you can do. From capturing payments to canceling orders. Merchant Mail will save you time.