Merchant Mail Privacy Policy

Merchant Mail ("the App"), in conjunction with the Merchant Mail Gmail Add-on ("the Add-on") provides access to your merchant data within Gmail ("the Service") to merchants who use commerce providers, such as Shopify or Stripe, Shopify to power their business. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your business.

Personal Information collected by the App

When you install the App, we are automatically able to access certain types of information from your account through the Shopify or Stripe APIs.

Information collected by the App is stored on our servers in the United States and is required to provide basic functionality. Without this information, we are unable to provide the service. You may opt-out by choosing not to install the App or, if the App is already installed, you may opt-out by uninstalling the App.

Personal Information collected by the Add-on

When you install and authorize the Add-on, the Add-on is able to access the content of each email you read in Gmail. To protect your personal information, the entire content of your email is never sent to our servers. Instead, we extract the following information from your emails:

This information is used to retrieve information from the Shopify or Stripe APIs relevant to the email you are reading in Gmail (customers or orders referenced in the email body). This relevant information is displayed within the Gmail Add-on UI.

This information is never stored on our servers. We will never transfer this information to another entity since it is not stored.

This information is only used to improve the user-facing features of Gmail, it is never used for other purposes like serving advertisements.

All processing is done via automated means. This information is never read by humans, unless necessary for security purposes (such as investigating a bug or abuse).

Personal Information collected by the Marketing site

Our marketing and admin web sites use the following technologies:

How Do We Use Your Personal Information?

We use the personal information we collect from you in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to provide the Service, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you install the App, we will maintain your Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support <at>;dot> com.