Releasing a payment

If a payment has not yet been captured, you may want to release the payment rather than capturing it. Doing so releases the payment on the customer's credit card, so only release if you do not wish to charge the customer.

More actions on uncaptured payment
More actions on uncaptured payment.

Click on Release Payment in the actions menu and you'll be asked for confirmation.

Release payment
Releasing a payment.

Specify the reason for releasing the payment and then click the Release button to finish.