Frequently Asked Questions
Click on the question to read more detailed answers.
How much does Merchant Mail cost?
You can use Merchant Mail for free but some features are only available on our paid plans.
Is Merchant Mail available on iPhone or iPad?
Gmail add-ons are not yet available on iOS devices, but they should be coming soon.
How do I install the Stripe App?
Use the following steps to install the Stripe App.
How do I install the Gmail Add-on?
Use the following steps to install the Gmail Add-on.
How do I do a domain-wide install of the Gmail Add-on?
Use the following steps to do a domain-wide install the Gmail Add-on.
How do I link other Gmail addresses to my account?
Additional Gmail addresses can be linked to your account using the Dashboard.
How do I open the Dashboard?
Use the following steps to open the Merchant Mail Dashboard.
How do I activate the Gmail Add-on?
Use the following steps to activate the Gmail Add-on.
How do I contact support?
You can contact support from the Gmail add-on or from the Dashboard.
How to fix 'too many redirects' error while logging in?
Use the following steps if you see 'script.google.com' redirected you too many times while trying to login.
What does 'Unauthorized Error' mean?
If you see 'Unauthorized Error', it means that Merchant Mail no longer has permission to access your account.
How do I uninstall the Gmail Add-on?
Use the following steps to uninstall the Gmail add-on.
How do I cancel my subscription?
You can cancel your subscription through the Subscription section of the Dashboard.