Refunding payments

Initiate a refund for an order by clicking on the Refund button in the Financial Status section of the order detail card.

Refundable order
An order that can be refunded.

Choose the quantify of each line item to refund (if applicable) and how much of the shipping costs to refund (if applicable). You can choose to restock items, provide an optional note, and specify whether the customer should be notified of the refund.

Refund Order
Refund order.

Click the Next button to see a refund summary and confirmation screen.

Refund Confirmation
Refund confirmation.

Review the details of the refund. If everything looks good, click the Refund button to confirm refund of the payment.