How do I install the Gmail Add-on?

Follow the steps below to install our Gmail Add-on.

Note: If you are using G Suite, you may choose to do a domain-wide install of the Gmail add-on. This will install the add-on for all accounts in your domain. To do so, follow the instructions here instead.

  1. Open the G Suite Marketplace page for our Gmail Add-on.

    Installing the Gmail add-on
    Installing the Gmail add-on.
  2. Click the INSTALL button. This will trigger a confirmation dialog.

    Add-ons tab on the Settings page
    Permission to install.
  3. Click the CONTINUE button. This will trigger an account picker.

    Add-ons tab on the Settings page
    Sign on to Google.
  4. Click the account you wish to use and the add-on should now be installed!

    Note: If you're using Gmail on the desktop, you might need close the Gmail tab/window and open it again otherwise the newly installed add-on will not appear.

    On the web version of Gmail, add-ons appear on the right side of the screen. Click on the shopping cart icon to open the add-on.

    Where to find add-ons on web version of Gmail
    Where to find add-ons on web version of Gmail.

    On the mobile version of Gmail, add-ons appear at the bottom of the email so you'll need to scroll all the way down to the bottom to see it. Click on the shopping cart icon to open the add-on.

    Where to find add-ons on mobile version of Gmail
    Where to find add-ons on mobile version of Gmail.

    Note: If you are using G Suite and you do not see the Merchant Mail icon after installing the add-on, then you may need to change your G Suite security settintgs for Marketplace apps.

  5. Complete setup by entering your activation code and clicking the ACTIVATE WITH CODE button in the add-on.

    Your activation code is unique to your email address and is emailed to you when your address is given access to your Shopify account through the Merchant Mail app in the Shopify admin. You can also see the activation code for each email address within the Merchant Mail app in the Shopify admin.

    Final add-on configuration step
    Add-on activation step.

    You also have the option to ACTIVATE WITHOUT A CODE. This will open a new window where you will need to login to your Google account on merchantmail.app.

    Note: If have trouble during the activation step and you are activating without a code, then try again after opening your browser in incognito mode (also known as private browsing in some browsers) and logging into Gmail.

  6. All done!

    At this point, you should be able to start using the add-on. The image below shows a properly configured add-on.

    A fully-configured Merchant Mail add-on
    A fully-configured add-on.