Frequently Asked Questions
Click on the question to read more detailed answers.
How much does Merchant Mail cost?
You can use Merchant Mail for free but some features are only available on our paid plans.
Is Merchant Mail available on iPhone or iPad?
Gmail add-ons are not yet available on iOS devices, but they should be coming soon.
How do I install the Shopify App?
Use the following steps to install our Shopify App through the Shopify App Store.
How do I install the Gmail Add-on?
Use the following steps to install the Gmail Add-on.
Why doesn't the Merchant Mail icon show up on G Suite?
G Suite has security features that may need to be changed.
How do I do a domain-wide install of the Gmail Add-on?
Use the following steps to do a domain-wide install the Gmail Add-on.
How do I let other Gmail addresses access my store?
Additional Gmail addresses can be added to your store using the Shopify admin site.
How do I enable account invite emails?
Use the following steps to enable account invite emails when creating a customer.
How do I change settings for the Merchant Mail app?
Use the following steps to change settings for the Merchant Mail Shopify app.
How do I activate the Gmail Add-on?
Use the following steps to activate the Gmail Add-on.
How do I contact support?
You can contact support from the Gmail add-on or from the Dashboard.
How to fix 'too many redirects' error while logging in?
Use the following steps if you see 'script.google.com' redirected you too many times while trying to login.
What does 'Unauthorized Error' mean?
If you see 'Unauthorized Error', it means that Merchant Mail no longer has permission to access your account.
What does 'Account Inactive Error' mean?
If you see 'Account Inactive', it means that your merchant account is not available, often due to the provider requiring payment.
How do I uninstall the Gmail Add-on?
Use the following steps to uninstall the Gmail add-on.
How do I cancel my subscription?
You can cancel your subscription by uninstalling the app through the Shopify admin site.